Shipping & returns
Shipping
We ship from Florence with DHL Express, to Italy and worldwide. Orders leave within 1 working day.
| Destination | Delivery |
|---|---|
| Italy | 1–2 working days |
| European Union | 2–4 working days |
| Rest of the world | 3–7 working days |
The cost depends on weight, size and address, and you see it at checkout before paying. Outside the European Union, import duties and taxes are paid by the recipient.
Returns & exchanges
You have 14 days from delivery to withdraw from your purchase without giving a reason. The item must be returned unworn and in its original packaging within 14 days of withdrawing; return shipping is at your expense. We refund you within 14 days of your withdrawal, as soon as we receive the item or proof that you've shipped it.
To exchange a size, email us at newdesignerflorence@gmail.com or call 055 527 8346.